The challenge: Elara had strong products but weak retention. Most revenue came from one-time purchases, and customer engagement dipped after the first order. What we delivered: We rebuilt their e-commerce experience, created a loyalty-based retention funnel, added personalized post-purchase journeys, and deployed behavior-based email/SMS automations. The outcome: Returning customers increased month-over-month, average order value climbed, and Elara finally transitioned from an unstable launch-dependent brand to a repeat-purchase engine.