The challenge: Kyan had outgrown a basic online storefront. Their backend was fragmented, fulfillment processes involved too many manual steps, and marketing efforts lacked reliable data. Scaling was impossible without reconstruction. What we delivered: We rebuilt their operational stack from the inside out—centralized their customer data, deployed automated follow-ups, rebuilt the storefront for conversion, and launched a self-maintaining marketing engine. The outcome: Checkout abandonment dropped significantly, email engagement doubled, and Kyan gained the visibility and automation they needed to confidently scale.